Work & Education
Professional Summary
Results-driven software professional with 17+ years leading high-complexity enterprise deployments from scoping through go-live. Proven track record owning full engagement lifecycles for Fortune 500 clients — aligning customer goals with platform capabilities, coordinating cross-functional teams, and delivering measurable outcomes on time. Expert at translating complex technical and business requirements into clear delivery plans, managing stakeholder relationships at the executive level, and implementing governance structures that keep large-scale programs on track. Experienced in Agentic AI and digital transformation initiatives, with the advisory presence and structured approach needed to guide customers through complex decisions and ensure sustained post-deployment value.
Experience
August 2008 — March 2026
Solution Consultant, Verint (Acquired Telligent, 2015)
Senior member of the enterprise solutions organization, functioning as the primary engagement owner for Fortune 500 clients across complex Agentic AI, digital engagement, and self-service platform deployments.
July 2007 - June 2008
Project Manager, RD2, Inc.
Managed all aspects of client engagement from business development and requirements definition through development, testing, and implementation of complex interactive and ecommerce platforms. Oversaw email marketing, paid search (PPC), and print production campaigns with cross-functional agency teams
July 2006 - July 2007
Senior Project Manager, imc2
Planned, scheduled, and monitored project activities in the CPG practice, controlling budget and scope to meet client and agency objectives. Managed delivery of an innovative in-store touch-screen kiosk, interactive instant messaging game, direct-response interactive television unit, and multiple consumer-facing web properties
Education
Indiana University, Bloomington — Economics & Political Science
Undergraduate Honor Society · IU Student Association · IU Student Foundation · Little 500
Skills
Enterprise Engagement Lifecycle Management · Agentic AI Platform Development · Delivery Planning & Governance · Executive Stakeholder Alignment · Cross-Functional Team Coordination · KPI & Risk Tracking · Customer Advisory & Complex Decision Guidance: · Scoping & Requirements Analysis · Change Management & Enablement · Digital Transformation · Enterprise SaaS Adoption Strategy · PHP · JavaScript · CSS
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